Consumer Redressal

Dear Sir/Madam I have rescheduled my cousin's ticket with below PNR number IVCPFA and made the online payment. After the payment and deducting this amount from my credit card, I got the error before generating the ticket. Oops...We have to fix this If your payment has been deducted but you have not received a booking confirmation, please email 'customersupport@airindiaexpress.in' with subject “Web Payment Error”. After continues email to the customer support without any luck, i tried to call the indian call center without any luck. Finally I decided to go to the local airindia office. As they were not able to get the details about the payment (which is only accessible from India) they have instructed me to pay for the difference again and get the ticket amended by paying additionally. Due to this error and not changing the date, I had to go to the Air india express office and reschedule the ticket for 18th of march again. I would request you to get the refund the amount I paid additionally of AED 282.65 towards the rescheduling. As my mother (PNR No FGYFKE) was also travelling, I had to reschedule her ticket as well for 18th march by paying additional. I had rescheduled her ticket from 1st April to 17th March by paying AED 451.23 before the payment error i got for my cousin. As my mom cannnot travel alone, I had to reschedule the ticket for tomorrow. Can you please assist me to get the refund the amount i paid earlier of AED 451.23 towards rescheduling as well. I have contacted Airindia Express office many times without any luck. I would request you to assist me in getting the refund of my additional payments. If needed I can provide you all the communication issues, payment confirmation etc. Should you need further clarification, please contact me on +971 504258786 Kind Regards Sampath