Consumer Redressal

Dear Sir/Madam Greetings from Bengaluru. I booked tickets for journey from Bangalore to Srinagar through Indigo airlines for 25 March 2020 with PNR No. JI4T3J for 5 passengers namely 1. Gh. Ahmad Mir, 70 Y, Male, 2. Zia Bagum, 68 Y, Female, 3. Sofia Abdullah, 35Y, Female, 4. Emrah Ishfaq Mir, 6+, Baby Girl, 5. Aisha Ishfaq Mir, 5+ Baby Girl. Because of lock down this journey couldn't materialize and the amount I paid got converted to credit shell. It was ok for me. After lock down, I booked two tickets only for my old parents as it was urgent for them to travel (1. Gh. Ahmad Mir, 70 Y, Male and 2. Zia Bagum, 68 Y, Female) from Bangalore to Srinagar on 03/06/2020 with PNR No. DLFS5A, this trip got cancelled by Indigo airlines and I again got my amount back as credit shell. I later on again booked ticket for my parents with PNR No. QGDZWV for 08/06/2020, this journey also got cancelled by Indigo airlines and the amount paid was converted to credit shell. My old parents have age related health issues and I can not stop them from travelling till indigo flight resumes from Bangalore to Srinagar. I booked new tickets for them with spice jet airlines for 08/06/2020 and they reached home. My parents are not frequent flyers and will not be travelling any more from home to any other place. I requested Indigo airlines to refund my amount for PNR No. QGDZWV dated 08/06/2020 or convert the same amount to my name for credit shell so that i can use it later for travelling, they are denying both of the options. Kindly help in solving the issue. Thank You. with best regards Dr. Ishfaq Ahmad Mir, Central Geological Services, Geological Survey of India, Kumarswamy Layout, Bengaluru. Contact No. 7780857642 Email: geoishfaq@gmail.com