Consumer Redressal

M/S. Zunroof Ltd, NRC, New Delhi, a Solar Roof Company, approached me for installing Solar Grid for my residence during July 2019. After negotiations I agreed for a price of Rs.85000 for 1 KW Hybrid solar power and I made the payments as per their terms. After accepting the payments, during the month of November 2019 they informed that Hybrid system cannot be installed at the agreed price. Subsequently they revised the price to Rs.65000 for On grid system and I agreed for the same. I have submitted all the necessary documents requested by them to complete the project with the State Electricity Board along with the payment of Rs.85000. Even after 11 months the company has failed to complete the work and have not submitted any document to the Bangalore Electricity Company (BESCOM) and I continue to pay the regular electricity bill in spite of having solar power grid. In spite of my repeated complaint over phone, E-mail the Company is not responding nor it is returning me the excess paid money. I would like to take up the matter with Consumer Redressal Forum.