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Complaint #32007 — Muhammed Thahir
Filed: 20 May 2020 ·
Address: Arukandathil House, Arambram, Padanilam PO, Kunnamangalam Via - Pin 673571, Calicut Dist, Kerala State, India
Dear Sir,
I have purchased an airline ticket from Indigo for my mother to travel on 1st May 2020 from Riyadh to Kozhikode. My mother could not travel on this date as the flight was cancelled due to corona spread. I sent several email to Airline authority to refund the ticket but airlines authority denied to refund the ticket. Indigo Airlines, instead of providing the full refund of the amount collected for the tickets, are providing a credit shell, valid up to one year, which is in clear violation of the civil aviation requirement of May 2008 issued by the DGCA. So I kindly request you to do the necessary arrangement of refunding my money from Indigo Airlines at your earliest possible convenience.
Please note Indigo PNR: SL4P2D
Passenger Name: Arukandathil Khadeeja