Consumer Redressal

I had placed 3 different orders from Amazon India online shopping website with 3 different order id on 7th May 2020 (details mentioned below) , but somehow they were clubbed together by Amazon in a single delivery (Tracking ID: 239238938704) which was delivered on 13th May 2020. The shipment details of order clubbed together is as follows: Tracking ID : 239238938704 1. Skudgear Table : (Order Id : 407-3799664-6173148, Invoice No. : IN-BLR5-93) --- Received in package 2. Samsung Galaxy M31 (Ocean Blue, 6GB RAM, 128GB Storage) : (Order Id : 407-6901073-0110704, Invoice No. : IN-BLR5-1815) --- Received in package 3. Samsung Galaxy M31 (Ocean Blue, 6GB RAM, 128GB Storage) : (Order Id : 407-6040228-3141932, Invoice No. : IN-BLR5-1814) ---- Not Received in package Out of above 3, only 1st and 2nd order is received in a package and the shipment details mentioned on the package received clearly states the same having invoice details of only 2 orders (Invoice No - IN-BLR5-93 and IN-BLR5-1815). 3rd order mentioned in above details (Order Id: 407-6040228-3141932, IN-BLR5-1814) is not received and there is no mention of it on the package as well whereas the delivery status of all 3 items is shown delivered all together. (Attached images of the package received) I requested the investigation for the order not received on the day the delivery of other 2 items (13th may 2020) and was assured resolution of the issue by today 19th May 2020. But today after contacting customer care, got the reply that there is no issue in order. After sharing all above details with the investigation team and given assurance by them that there is an issue in the order received, the investigation was not done to the point and i am not being shared details about the investigation on asking. This is clearly an issue of mishandling of investigation from Amazon Team along with mishandling of order from concerned Delivery Team. I request you to please kindly do the needful at the earliest. I have already faced a lot of issues in this process and there has been much delay as well.