Consumer Redressal

Hi Complaint against One BroadBand Net : Below is the mail sent to One BroadBand for restoring services. They had promised to resolve the issue by 48 hrs, which they did not! I have registered complaint with One BroadBand Net on 10th May for issues with connectivity of wifi and internet not working. However the CSA informed that the line is down and shall be restored by 7 pm same day, which never happened. We made indefinite calls to Customer care...most of the time the line was busy and when we cud connect the issue still remained unresolved. The reply what we received everytime was "your matter is escalated" and then nothing happened. The CSA is unable to provide the reason for our issue, nor resolve it, nor able to provide technician contact number ,nor providing us with number of Sr Officials. On a personal note, Tisai group is not a good service provider. We have paid money for the whole year and waiting for the connectivity to get restored like fools!!!! The CSAs were rude enought to disconnect the calls when talking to them. They did not have the details of the Technical Person whom the complaint is handed over to They were not ready to share any information wrt Senior Managers whom we can talk to Never received a call back. They just give hope to you that senior will call you in an Hr to check the issue. But no one turn up till eod. If we disconnected the Internet they just give one answer we are trying to restore the link but et will take some time to restore. And one major thing thet don't have any refund policy If customer is facing some issue and need to discontinued the service ISP should refund the remaining money as per the law. But they just simply ignore that we do not refund the money even if you discontinued the service. I would like my refund from one broadband.