Uncategorised
Active
Complaint #320 — Debasish Biswas
Filed: 20 Oct 2012 ·
Address: 49, Solak Pally (2nd Lane), Garfa, Kolkata – 700078.
I use prepaid BSNL connection (no.+919477008017) for web surfing. The BSNL website (URL: www.calcutta.bsnl.co.in “GPRS/EDGE Tariff for 2G”) states prepaid 2G data special tariff voucher of Rs.300/- gives 8GB data for 90 days. I recharged accordingly from vendor (no. 89230) today (transaction ID: 982201302). Afterwards I found my a/c is NOT recharged. When I contacted BSNL customer care they said the amount is not 300 but Rs.301/- for data recharge. When I told them it\'s clearly written in their website they said they could NOT do anything. I wanted to lodge a complaint but they refused and said this amount gives me unlimited BSNL to BSNL talk free for 01 month which I don\'t need at all. I have the soft copy of the concerned webpage & can be produced as & when required. Under these circumstances I strongly demand an apology from BSNL, 8GB data and a compensation deemed fit for this agony and inconvenience caused to me. Please do the needful.