Consumer Redressal

Hi Complaint against One BroadBand Net : Below is the mail sent to One BroadBand for restoring services. They had promised to resolve the issue by 48 hrs, which they did not! I have registered complaint with One BroadBand Net on 12th May at 5:00 pm for issues wrt connectivity of wifi and internet not working. However the CSA informed that the line is down and shall be restored by 7 pm same day, which never happened. You may check the last usage time was 3.47 pm on 12th May. Next day i.e. 13th May the issue was not resolved and again a complaint was registered. To our surprise ur CSA has not registered the last day complaint raised by us. The connection was not restored on 12th May too. We made indefinite calls to Customer care...most of the time the line was busy and when we cud connect the issue still remained unresolved. The reply what we received everytime was "your matter is escalated" and then nothing happened. Today 14th we are doing the same and we still get same response. We all are working from home during this pandemic and cant work from home without wifi connectivity. The CSA is unable to provide the reason for our issue, nor resolve it, nor able to provide technician contact number ,nor providing us with number of Sr Officials. On a personal note, Tisai group is not a good service provider. We have paid money for the whole year and waiting for the connectivity to get restored like fools!!!! The CSAs were rude enought to disconnect the calls when talking to them. They did not have the details of the Technical Person whom the complaint is handed over to They were not ready to share any information wrt Senior Managers whom we can talk to Never received a call back. Hope to have a resolution to this