Consumer Redressal

I have purchased a HP laptop from Croma on 27th Oct 2013. On 30th Oct it was realized that there are 2 small black dots on display on the task bar which came to our notice only after 3 days. After performing the checks by HP authorized engineer, he had confirmed that the case will be registered for a DOA process which means entire replacement on the laptop. After 15 days of delay, HP DOA team informs me that pixel issue does not form part of DOA process. It was been conveyed to me that any hardware issues comes in the purview of DOA process if its been identified within 15 days from the date of purchase. I\'m forwarding the below email chain from HP. This is a serious issue & a cheat from HP company. I would request you to take a strict action against HP. Appreciate your quick help!!!