Consumer Redressal

This is regarding the outstanding bill payment on the number 9920432047. The number had incurred roaming charges pending payment till July, which Mr. Mohan Gopinath - my father had settled. On settlement of the amount, Rs. 2610 which was assured to be the full and final settlement for this connection we were assured by the representative, Mr Mahesh that the number would be terminated. Till today, we are being harassed by High Court orders and calls from Vodafone asking for payments to be made (the current outstanding amount being Rs. 2489) because the number has not been terminated. This is in sheer opposition to Clause 5.5 and Clause 10 of the terms and conditions mentioned on Vodafone website stating that if there has been no payment from our side for 60 days, the number will be canceled post the payment of the due amount + a credit charge. We\'ve been facing endless calls from Customer care executives despite a full and final settlement. Request you to expedite the matter.