Consumer Redressal

Dear Sir/Madam, Request you to look in to this case. I recharged my mobile no 9827588612 with amount 399 & on date of recharge in Idea plan it is showing Internet validity for 84 days. But suddenly Idea stopped my services and said that our rechrge plan has been changed. and provide internet acess for 28 days. Need you intervention to get my internet service for remaining days. As i paid only for that services. mail attachment Dear Vikas, Greetings from Vodafone Idea! As per our telephonic discussion on your number 9507348703 today, I am summarizing your query regarding recharge benefits. I would like to apologies for the inconvenience and summarize your complaint related to recharge benefits and same has been closed on 08/01/2020 12:44:49 PM. * As checked, you had recharge with Rs.399/- dated 03/12/2019 and eligible benefits of 28 days has been credited on same date. * Further, you are not eligible for 84 days benefits, informed the same, hence case closed. At VodafoneIdea, I immensely value your feedback and suggestions to assist us in improving our services for our highly esteemed customers. In future to avoid any inconvenience, I recommend that you to register your email address by sending an SMS as EMAILID (space) Email address to 12345 (Toll free from home network) from your active number are active and it will get update within 30 minutes. Please log in to MyIdeaApp www.onelink.to\weband or dial *121# to check your account balance and best offers. Your request number is 1-351938791304. Thank You! Renju Md Rajendran VodafoneIdea Appellate Desk Website: www.vodafoneidea.com MyIdeaApp: www.onelink.to\weband On 1/9/2020 12:48 PM; From: vikas.gupta@esafbank.com; To: appellate.mpcg@vodafoneidea.com; ; ?CC: vikas_gupta1983@yahoo.com; ; Subject: Fwd: Customer Complaint - 9827588612; Dear Sir/Madam, Request you to look in to this case. I recharged my mobile no 9827588612 with amount 399 & on date of recharge in Idea plan it is showing Internet validity for 84 days. But suddenly Idea stopped my services and said that our rechrge plan has been changed. and provide internet acess for 28 days. Need you intervention to get my internet service for remaining days. As i paid only for that services. please refer trailed mail for referance. Regards Vikas Gupta M 9827588612 ----- Forwarded Message ----- From: customercare@vodafoneidea.com To: vikas gupta <vikas.gupta@esafbank.com> Sent: Thu, 09 Jan 2020 11:50:20 +0530 (IST) Subject: Customer Complaint - 9827588612 *** CAUTION: This is an external email. DO NOT open attachments or click links from unknown senders or unexpected email *** Dear Vikas, Greetings from Vodafone Idea! As per our telephonic discussion on your number 9507348703 today, I am summarizing your query regarding complaint status. I would like to apologies for the inconvenience and summarize your complaint related to recharge benefits and same has been closed on 08/01/2020 12:44:49 PM. · As checked, you had recharge with Rs.399/- dated 03/12/2019 and eligible benefits of 28 days has been credited on same date · Further, you are not eligible for 84 days benefits, informed the same, hence case closed · Your service request #1-351938791304 We truly value your relationship with us and would be delighted if you reconsider your decision to stay with VodafoneIdea. At VodafoneIdea, we immensely value your feedback and suggestions to assist us in improving our services for our highly esteemed customers. In future to avoid any inconvenience, I recommend that you to register your email address by sending an SMS as EMAILID (space) Email address to 12345 (Toll free from home network) from your active number. Email Id will be updated within 30 minutes. To know more detail, you may refer My Idea App (www.onelink.to\weband) Thank You! Anil Chawariya VodafoneIdea Care Website: www.vodafoneidea.com MyIdeaApp: www.onelink.to\weband On 1/8/2020 2:44 PM; From: vikas.gupta@esafbank.com; To: customercare@vodafoneidea.com; ; ?CC: vikas.gupta@esafbank.com; ; Subject: Customer Complaint - 9827588612; Dear Sir/Madam, I recharged my mobile number 9827588612 with amount 399 on 3rd Dec 2019. In Idea plan it is showing internet validity for 60 Days. After this suddelny my mobile services got stopped for internet uses and i have to informed that Now i will get internet validity for 30 days only. I logged on customer care complaint but it is got resolved by saying that our plan has been changed. I want my 60 days mobile validity back as per mentioned plan. Take this issue on priority and get it resolved. Also i am going to port my mobile number with jio