Consumer Redressal

On my enquiry through Google search engine, one Mr.Kamal Agarwal (9371756667) from, Pargati Cargo movers & packers, Pune-18 contacted me repeatedly and convinced me to book my house hold articles from Pune to Chennai. Accordingly to my house at Pune, Mr.Rakesh (9890825367) visited and gave quotation (No.1377 dt.17-11-2019) for Rs6500/-. But while lifting my items, considering my situation, he exploited me by demanding Rs.7500/- So, left with no option for me in the last moment, Vide consignment note No.604 dt.05-12-2019, for paying full amount of Rs.7500/- by cash, 12 packages were lifted from my house at Pune for delivery at my house at Chennai. On 09-12-2019 GATI KWE delivered 12 packages at my door step. On verification, I WAS SHOCKED TO NOTE THAT MY ITEM viz., DECORATIVELY CARVED WOODEN TV STAND (WITH GOD’S PORTRAITS, PILLOW AND 4 Nos BED SPREADS kept in side TV stand) WAS MISSING. Instead, one package (containing used shoes, rotten cloths and other waste items) belong to some body was delivered. From this item we get stinking smell and cockroaches creating health hazard to both to me and my wife (WHO ARE SENIOR CITIZENS OF AGE 71 YEARS AND 66 YEARS RESPECTIVELY). I HAVE SEVERAL TIMES ALMOST DAILY CALLED Kamal Agarwal (9371756667) and Rakesh (9890825367). BUT, THEY NEVER ATTEND TO MY CALL AND NO RESPONSE FROM THEM. Because of their silence and rejection to my call, I am unable to throw the other package which was wrongly delivered to me. Earnestly seek your help to do the needful for delivering my missed package and lifting other’s package which was wrongly delivered to me and creating space consumption at my house and spoiling our health due to stinking smell and cockroaches.