Consumer Redressal

We purchased Sun direct+ on 5th of april 2013 with 10 month subscription. Smart card no :42815390374 It was working properly till 4th of November 2013. After that there was a problem in set top box. Whenever it is switched on, it will show bE1 error and STB will attempt an OTA download. But it will not load to any channels. We called customer care regarding this problem on 5th november and they registered a complaint with complaint no:1-9255835921 and they told that problem will be resolved within 2 days.But they didn\'t do anything. We called again on 7th november and they again said that problem will be resolved within 24 hours. Similarly we called on 9th, 10th 11th and 12th but they are giving the same explanation stating that they will resolve within 24 hours and they are not taking any actions. We are not able to view any channels from 5th of Nov. Sun direct customer service agents simply giving excuses without solving problem. Fed up with SUN DIRECT.