Consumer Redressal

I had ordered a saree on malabarshopping.com on 2.12.2019 which was supposed to be delivered in 5-7 days. However, when no confirmation of the shipping details was received, I tried calling their customer no. 0491-2522888, but did not get any response. I also sent emails to sales@malabarshopping.com, again there was no response. The order details are as under:- --------- Order ID: 13325 Date Added: 02/12/2019 Payment Method: Credit Card / Debit Card / Net Banking Shipping Method: Free Shipping Email: sunmen69@gmail.com Telephone: +919825548323 IP Address: 114.31.180.72 Payment Address Shipping Address Sunil MENON A343 Apnanagar Gandhidham 370201 Gujarat India Sunil MENON A343 Apnanagar Gandhidham 370201 Gujarat India Product Model Quantity Price Total Kerala Kasavu Tissue Embroidery Fleet Saree KS 101 1 Rs. 1,800.00 Rs. 1,800.00 Sub-Total: Rs. 1,800.00 Free Shipping: Rs. 0.00 Total: Rs. 1,800.00 ------------- Since the saree was required for my daughter's convocation on 17.12.2019, I have to file this complaint. Refund of Rs. 1800/- plus adequate compensation for the trauma given to me during this period may be ordered after due inquiry. Tks and regards Sunil Menon