Consumer Redressal

I have made a payment of Rs.1999.0 through PayUMoney on Sep 26, 2018. This payment was done for Digital TV services bein offered by Independent tv (also know by name of http://www.reliancebigtv.in as the website gets redirected to this website.) Below were the details given to me while i shared emails to customer care. Contact numbers for complaints/requests: 1800-200-9001 (toll free) E-mail: customercare@independenttv.in Website: www.independenttv.in Issue: I from the website got to know about the new Digital TV service being launched and I did payment as per requirement of website for booking a pack and Digital TV. i made payment through PayUMoney. Every time i called on toll free number above, I was given false information. Every time I called customer care, I received reply from executive that the server is not working. Executive also informed that a usual connection takes 6-12 months for installation, which i found fishy and i requested them for refund. I have diligently followed with PayUMoney and Independent TV but i did not get any product and thereof any service delivered, nor I received any refund.I initiated email with Independent TV for refund from Sep 25, 2018 onwards. Despite my emails and follow-up, there is no action taken yet. Today is Nov 27, 2019 and till date there is no action. PayUMoney team gave me an email contact for Independent TV as: mukesh@independenttv.in; who never helped me back. Please kindly help me to get my money back and provide me a solution. Below are the details i received from PayUMoney as confirmation of payment. Shilpa Khandekar from PayUMoney was dealing with my emails from PayUMoney side. Work Order - 607315 Customer ID: 1003809108 PayUMoney Payment ID: 210984651 Merchant Order ID: d30765d7321308763b0b Order Date and Time: September-26-2018 03:36:26 PM Merchant Transaction Identifier: d30765d7321308763b0b Reference of complaint done to Payumoney, complaint number: ref:_00D15FGFG._5001C124ENS:ref