Consumer Redressal

I have purchased one Kurlon make mattress on 09.07.13 from M/s Modern Bedding Stores, Behala one of the authorized re-sellers of Kurlon products. On 11.07.13 I have lodged a complaint to the re-seller & the manufacturer when I noticed a cut mark on one side of the mattress. To address the complaint one representative from Kurlon inspected my place on 17.07.13 and subsequently I have received a letter from their regional office declining my request for replacement stating that “ very small coir problem due to fabrication and usage”. Then I have contacted the area manager Mr. Romit Ghosh and expressed my dissatisfaction on this resolution with request for redressal. A week after Mr. Ghosh visited my place and assured that the mattress would be replaced by July’13. When the same has not been done within the committed deadline I started following up with him and he is giving some new dates every time since last three months showing some nice pleas. Please help me to get the issue resolved