Consumer Redressal

Dear Sir I Purchased one MTS Dongel and used for some and and later it was misplaced in our house and recently it was found and it was deactivated and i approached the MTS Authorities to reactivate the same,and i assured them that if required i will resubmit the required documents to them.they informed me like this:With reference to your e-mail on Thu, 07th November \'2013, regarding MDN 8459884946, we reaffirm that we are fully sensitized to your concerns expressed and taking complete note of your complaint. We would like to inform you that we have already shared your feedback to our concerned department. However, as your number is permanently disconnected from 29/08/2013 so we would not be able to reactivate the same. Kindly let me know what to do