Consumer Redressal

Hello Sir, I have booked a Movers and packers while moving from Bangalore to Kolkata. I had insured my goods and car. There were few damages I had claimed, but they are not responding. Plz let me know what are the documents required to take this case further. Details of Movers and Packers - Agarwal Safe Home, No. C 112, DDUTTL, Yeshwanth pur Industrial Suburb, Bangalore - 22. Plz have a look at my email coversation with them to understand it better: [From: kumar, amit Sent: Friday, October 25, 2013 8:58 PM To: \'agarwalenquiry@yahoo.com\' Subject: FW: LR 5773 and 5781 - claim Can somebody answer on this or, I have to approach the Consumer redressal forum? From: kumar, amit Sent: Tuesday, October 22, 2013 2:34 PM To: \'agarwalenquiry@yahoo.com\'; \'agarwalhelp@yahoo.com\' Subject: RE: LR 5773 and 5781 - claim Hi, Can I get a response on this asap? Thanks, amit From: kumar, amit Sent: Sunday, October 13, 2013 1:27 PM To: \'agarwalenquiry@yahoo.com\'; \'agarwalhelp@yahoo.com\' Subject: LR 5773 and 5781 - claim Hi, After repeated requests with your person Kamlesh Sharma to send somebody to have a look at the damages, as nobody has turned up, I am forced to file for a claim for damages caused for car and house hold goods transported under LR 5773 and 5781 respectively. LR 5773 – 1. Seat cover spoiled and scratches on doors and dashboard– Rs.4500/- 2. Wheel ball bearings – Rs.3000/- 3. Antenna broken – Rs.200/- LR 5781 – 1. Washing machine damaged and discolored – Rs.5000/- 2. Leather sofa damaged – Rs.4000/- 3. Cane chair damaged – Rs.1500/- 4. Dining table damaged – Rs.2000/- 5. Dining chair damaged – Rs.1000/- 6. Books wet and spoiled – Rs.5000/- 7. Clothes wet and spoiled – Rs.10000/- Plz make a cheque in the name of Amit Kumar and send to my address E-801, Jalvayu Towers, New Town, Rajarhat, Kolkata – 700156 Also, let me know, as I am curious, how when you are Agarwal Movers and packers, the truck which delivered goods at my address was of Professional movers and packers. Thanks, amit]