Consumer Redressal

I purchased HTC One X (IMEI No.- 353043055955754) from The Mobile Store on 13.5.2012,in the month of August, 2013 the touch panel of the screen abruptly stopped working at certain points. I went to the Costumer Service center of The Mobile Store in Bengaluru to replace the touch panel as my Phone was in extended warrantee (Extended Warrantee No.- EXWAR0556428) of one year. My phone got deposited in Service Centre on 8.9.2013 for replacement of the said panel. But it has been more than two months after giving my phone that I have not received my phone. When asked about the same to the service center executives that just give false assurances. And till date i have no idea where my phone is and if the the panel has been replaced or not. I have been running from pillar to post for the same requesting for giving my phone back after doing the needful & after registering a lot of complaints. I have no information about the whereabouts of my phone. I request you to kindly look in the matr