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Complaint #3065 — Julie Correia
Filed: 6 Nov 2013 ·
Address: b-304, ave maria, i.c. colony, borivali west
I booked two tickets for my parents for 6th Nov from Goa to Mumbai by SpiceJet. I had called the call centre and requested for a wheelchair as my mother is sick. the airline took the request and confirmed. They reached the airport and the airline staff are telling her why you need the wheelchair it is close by. Who the hell are they to decide???????????when I have specifically asked for a wheelchair obviously she would be sick. No one wants a free ride on a wheelchair. I then called the call centre they tell me you need to inform the airhostesses in Mumbai and if there is they will arrange......I want an explanatio from spicejet and a written apology from the airline.