Consumer Redressal

I am Dr.ABHINAV. I had sent two items from delhi to hyderabad through INDIAN RAILWAY PARCEL SERVICE. I dumped my luggage at delhi NIZAMUDDIN station on 29/10/2013. Since then i had been tracking my luggage online. NO details were put on website about loading or unloading. Finally on 5/11/2013 i went to SECUNDERABAD station. SHOCKINGLY.. i was charged Rs 400 as fine(waiting chrages) as my luggage reached two days back itself. Had there not been an online provision, i would had visited SECUNDERABAD station much earlier. I was mislead. Railway authorites are responsible for this. Plzzz.. help me. I am upset with such an irresponsible, inordinate communication means which was provided by railways.