Consumer Redressal

Dear Sir, I want to complaint regarding Reliance digital TV for unnecessary amount deduction without any informing me. My smart card no is 200598857900, i have lodge complaint for installation of Big TV after relocation on gurgaon, Complain no 2108064 Dt 21/Oct-13. I have confirm from customer care regarding charges for installation and she told me Rs 350. I had also confirm that it will include cable and connector and they told that yes. But when the represtative visit on 24-Oct-13 and install the Reliance DTH , i have recieved the SMS amount Rs 580 has been deducted from your Big TV account. Then i have confirmed from Customer care regarding this they told that 230 have been charge for cable and connector. I have already informed to them that i have provided cable to your technician during installation , they havent used thier cable for the same. Also technician has not given any job complete sheet where there is mention that 10 mt cable used. Technician simply inform cust care or thier higher authority that this much cable used and they are deducting the amount on thier own without any document proof taken from customer. Again i have call to customer care for giving me waiver of Rs 230 24-Oct-13 complain no 211003791. But till date i will not get any response. Please look into this matter and take some strict action for the same i will be very thankfull to you. My contact no is +91 9899429414. Regards, Gaurav