Consumer Redressal

I have applied for a new connection from tikona and it was my biggest mistake my user id is 1109012572 i am facing problems from the day they have installed my connection after so many complaints and call to coustomer services i m facing same issue they send their engineers to my place around 8 times but still they can\'t able to solve my problem then i have requested to just disconnection but then also they didn\'t give me disconnection then my net works fine for 1 week they said the problem is solved nd never repeat in future but again from last 1 week i am facing same problem and they keep on telling me that they are sending engineer for visit no 1 visited and again they are not giving me disconnection. I am a student i have a lot of work from Internet and i m daily wasting around 2 to 3 hours so that my net will work so that i can do my work but no 1 is there to listen pl help me out