Consumer Goods
Active
Complaint #2989 — Thriyambaka
Filed: 30 Oct 2013 ·
Address: 589, 1st Cross, Kempegowda Layout, BSK 3rd Stage, 3rd Block, 3rd Phase, Bangalore 560085
I purchased a mobile in March 2013 and the battery has failed in 6 months. I have been contacting the authorized service centre, Mobile Seva, #D 125,6TH C MAIN ROAD, JAYANAGAR 4TH BLOCK, NEAR HOTEL NANDHINI Bangalore (Tel.080-417-45524) since 3 weeks to supply me a battery on chargeable basis even though it is a premature failure. But even after 3 weeks the supply is not effected. They say that battery is out of stock and is to be got from Delhi. My plea is, if they are not able to supply a consumable like battery, why do they sell a product which they are not able to support after sale. I have been put to a lot of inconvenience as I am not able to communicate during the last 3 weeks. Also I am put to loss of earning as I do online trading thru Mobile to augment my earnings. I am a retired senior citizen with fixed income and have to resort to other legal methods to augment my income. In view of this, I request the Forum to intervene and redress my grievance.