Consumer Redressal

Respected sir/madam, This is to inform you that i Anwesha Roy having a Reliance postpaid connection since January 2013. From the first monthly bill i have been facing a lot of harrassments from reliance. Customer care and agents are rude. In my recent bill they have activated and charged me for a rental pack without my consent. I have been charged an extra amount of rs1000 in my recent bill of october 2013. This pack is already activated on my phone on the month of february 2013 and the rental has been paid for 12 months which is suppose to expire on february 2014. Instead of that the same pack is activated again in october 2013 in my recent bill. I have called up the customer care numerous times but there was no help.They had asked me to visit the Reliance RMS house . I visited it too but there was no results. They did not pay proper heed to it. As a consumer i claim my right to get the money back which has been charged wrongly. Yours Sincerely, Anwesha Roy