Consumer Redressal

I purchased the vehicle Micra-XV, petrol having Chassis No. MDHFBUK13B2007812; Engine No. 663572A of Pacific Blue colour, on 24th October, 2011 from Chandrani Enterprises (p) Ltd. under Chandrani Nissan having its show room at PS Pace Building , 1/ 1A, Mahendra Roy Lane, Kolkata-700046 through Shyam Motors of 140B,Sarat Bose Road, Kolkata- 29. After purchase of the aforesaid vehicle, the vehicle started taking operational trouble on and off & had to visit the service center Chandrani Nissan on a number of occasions. On 3rd September, 2013 the vehicle broke down completely consequently it had been sent again to Chandrani Nissan which has been accepted under Job Card No. 5378 & I was assured the delivery of vehicle on 12.09.2013 at 4.30p.m. after rectification of defect but sorry to state that the said vehicle had not yet been delivered. The company failed to deliver the car on the ground that the part is not available readily. I am a senior citizen suffering a lot & seeking help.