Consumer Redressal

I like to inform you that I have AMC with WHIRLPOOL OF INDIA LTD till 06/01/2013 on the following: 1. Product-water purifier (purafresh deluxe) 2.Model No. - P-5200RS 3.Serial No. - KRA082000660 Water is not coming out since 27/09/2012, and I have lodged complaints on 02/10/2012 and 07/10/2012 by e-mail to Helpdeskindia@whirlpool.com and homecareconsumercell@whirlpool.com. The last reply from the company on 08/10/2012 states: “This is to inform you that the required part of your appliance will be replaced within 7 working days. We apologize for the delay in services, please till then cooperate with us.” As a result I have been purchasing water from outside for two weeks. In earlier occasions also, the company took a lot of time to settle the matter forcing me to purchase water from outside. Kindly suggest my future course of action. Thanks and regards, Samyabrata Das