Telecom
Active
Complaint #2939 — Adhir Varma
Filed: 25 Oct 2013 ·
Address: Andheri West
PFA the my Appeal Form and 2 PDF\'s of email communication with Vodafone Care and Nodal Officer.
After having been with Loop Mobile for more than 8 Years, I am stunned at this experience with Vodafone in the first few months of moving to your service.
As you can see from the Case History (Service Request Numbers: [#3157389], 709735337 , 1401696164 , 1401699680 and 1401701126 )
Why was there NO intimation via a call, sms or at least an email that my Free 2G service was getting over on a particular date and I should either choose a Data Plan or I will be charged separately.
Due this my bill that has always been within Rs500/- came for a Rs2700/-++
Vodafone sends an SMS to us after each call to customer care for feedback.
SMS for Bill Generation
SMS for Bill Delivery etc
SMS for every damn thing.
But NOT for the stoppage for any Free Service, knowing very clearly that this has direct implications of cost to the customer.
Is this fair?
This is a ridiculous and irrational system and process