Consumer Redressal

Sir, I am very disappointed with the kind of treatment I am getting from such a renowned brand even after being a faithful customer for years. I had bought an Induction Cooker (ICX6WOV+), on June 2013, however the above said cooker stopped working suddenly. Hence I called in the Service Men from Authorized Service Center Lokenath Enterprise, 16, Nabanagar, Badya Raypur, PIN- 700032, Jadavpur, Kolkata in July 2013. They send some novice person over and over again however the problem persisted.To add pain to agony they completely destroyed my Appliance. The touch panel is completely dismantled as they opened the machine so many times. Now they are saying that they can not mend the touch panel neither the machine. My cooker is lying idle for three months of one year of Warranty. I am immensely upset as one of my family member got a shock from the machine as the engineer said that the machine is working fine. I contacted Kolkata Regional Manager (got number from customer care) with no r