Consumer Redressal

I took a Broadband connection from TIKONA, it is unlimited connection, with 512kbps, However it is giving me repeated problems, 1) DOes not work for more than 20 days in month 2) In rest 10 days when it works it disconnects repeatedly. 3) I have raised numerous tickets with TIKONA asking for refund , However no refund is provided, and neither my problems entertained, I have more that 40 emails and tickets raised with them, They only apologiese but neither REFUND my 3000/- nor they correct the network and give me extension.. Now I am fed of their service and want thay TIKONA refunds my Money. MY USED ID IS 1106665893