Consumer Redressal

Reference: Invoice Period 10-9 to 9-10, 2013 Before going on international roaming, I had called up the IDEA customer care about the roaming charges. The representative described clearly that the Call Charges are XYZ amount for incoming and outgoing. For data she said that as per my 1GB data plan, there are no charges. I was initially shocked to know this and reconfirmed. I literally confirmed it 4 times; and every-time she insisted the same and at last convinced that there are no data charges , specially for my number plan. Same can be cross-checked on their recorded tape (if available). For the above mentioned obvious reason, I used it over there. On the 2/3rd day of the visit I received a message that I had been charges around 1800 for data roaming. I immediately stopped data transfer. On returning, I have received this bill. I have already made payment so that my services are not stopped, but expect this money to be returned to me. This is a pure case of fraud