Consumer Redressal

We purchased one Whirlpool Regrigerator (Model NEO IC425 TCGB4 Realsteel) from Ezone, South City Mall, Kolkata on 12.12.2012. Since last Sept.11, 2013 it is not working. Customer care of Whirlpool forced us to buy one stabilizer which was later on, found to be unnecessary.After repeated calls to the Whirlpool Customer care, they finally declared (on October 08,2013) that the it was beyond repair and would be replaced. We sent a D/D of Rs.1000 on 09.10.2013. Till date no solution. Myself work in IICB, Kolkata, my husband work in North Bengal University. The concerned person is not even attending our calls. They have been harrassing us since last 15 days with false assurances. We are in utter distress. Seek your kind intervention.