Consumer Redressal

I purchased a printer On 21/September 2013 but unfortunately it was not working. Ricoh engineer visited to my work place and said that this printer will not work. we will replace the printer. And from now its more than month we are just calling customer care(18001030066), Mr. Sawagat 9007079343 (manager), Mr Gaurav Singh 09560037604 (Faridabad Dealer) and few more persons but there only one reply \"we will deliver this by today-tomorrow\" but this today/tomorrow never came. I have not seen this type of service. I tried this printer 1st time and now i am feeling that i am cheated.. My business is suffering because of this so much. Frustrated from this worst management. Printer details are Model No:M122-27 Serial No : T392M980421 BILL NUMBER- RI-DP-55169 (COST 2 COST)