Consumer Redressal

We book an e-ticket from goibibo.com for travelling on 8-Oct-2013 by Air India flight from Delhi to Jabalpur at 12.15PM,the departure time was rescheduled for 1.30pm and we got and SMS from goibibo that \"Dear customer,there is a schedule change in your flight AI9617 from DEL to DEL.It will now depart at 1.30pm on 10/08/2013.Tuesday.\"and the SMS was wrongly written as DEL to DEL (the correct was DEL to JLR) due this wrong SMS security officer did not allow us to enter the terminal and we missed our flight.We have already made a complaint to goibibo and waiting for their response.We had a loss of Rs7800 and booked another ticket which costed Rs13500/=.We missed our important family function at Jabalpur.We request your kind intervention in this regard.our contact details are Sameer Kumar Mob 09650024171,email sameercar@gmail.com,address Flat301,retech Apartment,Sec-21C,Part-3rd,Faridabad,Haryana,121001, you can visit www.goibibo.com and get contact details of the customer support.