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Complaint #2808 — Hardeep Gill

Filed: 17 Oct 2013  ·  Address: Marathalli, Bangalore
I have purchased Galaxy S4 handset on 21st July 2013 from UniverCell showroom Marathalli, Bangalore. Purchase details are as below: 1. Inv. no. PB AC/292 dt: 21.07.13 2. IMEI no. 357196052670234 Now after 2 months of use Iam facing issues of: a. Low battery backup. b. Over heating. c. Auto restart after opening any application. These problems were initially reported by email to customer care portal on 8th Oct-13. In customer care response on 9th Oct few steps were suggested but nothing worked.Now, today I took this problem to your local service center E-Mag, Marathalli Bangalore seeking a solution. But, after investigation they said that the battery is bulged hence all these problems. They further mentioned that the battery bulging problem doesn\'t fall under warranty terms hence replacement can\'t be provided. I completely disagree with this point as Samsung warranty terms no where talks about this (battery carries a warranty of 6 months).

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