Consumer Redressal

I had booked a parcel to bangalore via First Flight courier service on 27th August 2013. The CONSIGNMENT NO. is ME0289236. The parcel was lost in transit. We had contacted First Flight office in Kolkata - Arupa Chakraborty Asst. Manager-Customer Service (Outbound) on various occasions. We have called her over phone, sent e-mails, but till date we do not have any proper reply. We have been asked to submit a claim indicating value of the lost goods which we did. Now-a-days they are also avoiding our phone calls and not replying to our mails. We would like to request you to kindly help us in sorting out this problem. Best Regards Tapas Kumar mitra