Consumer Redressal

Dear Sir/ Madam, More than a year ago we booked tickets of Kingfisher Airlines through Make My Trip. Soon after, Kingfisher Airlines closed down and our flights were cancelled. Ever since, we have been following up with Make My Trip for the refund; but to this date we have not received anything. Recently, I read an article in The Economic Times (dated October 9, 2013) which said that many travel portals including Make My Trip have started issuing refunds to passengers booked on KF Airlines. I immediately called and emailed Make My Trip to check when I would receive my refund but it was all in vain. No indication was given of when the refund would be given or even if it would be given at all. I am writing here as a last resort. We booked 5 tickets amounting to Rs. 30,000 which has been blocked for over a year. Please help us out. Thanks, Sana Malkani