Consumer Redressal

Tikona User Id- 1107803959 We registered for Tikona unlimited internet plan in January 2013 at Bangalore. We always faced network connectivity issues from day 1. The signal was always weak and the internet would disconnect in 2- 5 minutes. Constant complaints over 3-4 months to Tikona customer care were fruitless. When we asked Tikona to unsubscribe our connection, they insisted us to wait as they were rectifying the signal problems. The engineer themselves admitted orally that the signal in this area was weak and the connection should not have been given in the first place. We have records of the complaints made and the monthly usage. The complaints status was closed even though the issue still persists. We had done timely payments for all months although we barely used the internet. We stopped paying once we asked for disconnecting the same. We got calls from legal department of Tikona threatening legal case for non payment for one month. We were told that if we do not make paymen