Consumer Redressal

This is Gowri Shankar( Associate Director-HDFC Bank Ltd ) had a painful experience by travelling with your airways.This is the second time it is happening in the past I have lost my connecting train. I would like to take this to social media and consumer forum as Spice jet has taken ride of all the travelers for granted. On 10th Oct I booked my ticket to Hyderabad through makemytrip.com as I need to go for an important business deal for 2 Mn USD FCNR deposit . I booked for SG1261 flight starting from Chennai @ 11 Am And reaches Hyderabad to 12.10 PM. Based on this I booked my return ticket to Chennai by Indigo 6 E 383 as I need to attend an important meeting next day. After 1 hr of booking, I got a message your flight is being reschedule to SG 3309 and will start by 15.25 PM. I was really unhappy and lateron realized the makemytrip is charging higher for SG1261 than the SG 3309 trip. Inspite of knowing the fact that flight is cancelled they are selling the maximum fare tickets. I reached the airport around 2 PM and I waited at the Chennai airport. At around 3.15 pm just 10 min before the right boarding time, they announced that flight is delayed because of late arrival of the incoming flight. At 3.40 PM, they made an announcement for boarding at H4. Then the shocker came that the flight will go via Bangalore. We booked for a non stop flight, without being apologetic, they made just an announcement at the last min. Like me few more passenger fought with the official. The official told that the flight will land hyd by 5.15 PM as it hardly take 20 min to reach Bangalore. He convinced us to board the flight. I boarded the flight and after so many delay the flight took off at 4.30 Pm and reached Bangalore by 5 pm. After reaching Bangalore, they did the transit security check up for 1 hr in the flight. Every passenger got upset and they felt uncomfortable. They took off the flight at around 6 Pm and landed the hyd Airport at 7.10 PM. When I reached the baggage counter it was around 7.20 Pm and by that time they have made announcement for my return flight. I realized I landed hyd to board the return Chennai flight. I went and complained to floor manager – Mr Alphonsa after 20 min of waiting and repeated request to the floor exceutive. He requested to give a written complain. I have given the written complain also no ; 32305. I have not received any mails or apology from you people and I have to raise it up to the consumer forum and airport authority of India for all the inconvenience caused to me. What I Lost ?? 1. Spice jet is very well aware of the problem, but still did all the diversion tactics in the last moment, so that travelers couldn’t say anything about it. 2. Spicejet made as travel in via Bangalore, when we booked for non stop travel. We are charged for non stop travel fare. 3. Spice jet authoirities didn’t even mention about the arrival time of Hyd, they communicated wrongly as 5 .15 PM, if they would have told they truth I would have atleast cancelled my both the tickets and saved some money. 4. I couldn’t attend the meeting as per the scheduled plan. It’s a business loss to me and also to the bank as the deal was post pone after dusara holidays. 5. Its waste of time , money and effort. As I need to again go to Hyderabad because of the delayed effort. 6. More than I underwent a mental agony and torture by spice jet. All spice jet employ kept as in dark with no clarity of communication. 7. I realized that spice jet very well know that the flight has some problem but kept everybody in dark, if they would have initially told about the problem I would have cancelled my trip and saved the money. 8. Apart from mental torture and irritation I have incurred Monetary I have lost Rs 12422. As the business meeting didn’t happen I have to personally incur the loss. Spice Jet Chen - Hyd 5769 Indigo Hyd - Chen 6653 Total Loss 12422 9. I want spicejet to own the responsibility and I want a proper compensation for all the mental torture and every penny loss to me as it was so painful experience for me to digest.