Consumer Redressal

I have purchased new Sony Xperia SP moble on date 07/09/2013 from CROMA Lower Parel, Mumbai at the cost of Rs 22999/-. After providing micro sim set has started functioning from 13/09/2013. On date30/09/2013 set. Set submitted to Sony Service centre at Mumbai Central on date 01/10/2013, and information received on 01/10/2013, they informed that its mother board is defective, requires replacement.After the lapse of 11 days Sony is neither replacing the set nor able to repair. The service centre incharge Mr. Ishan is not ready to accept the conditions mentioned in the terms and conditions by Sony at the time of purchase.Service centre is not able to give a satisfactory solution. Mr. Ishan is diverting the issue. Details of set: IMEI no.3558100Sr.no. 1271-9665 Ticket Id: 13100103814 Job no. :W113100103814