Consumer Redressal

Mahadiscom the electricity provider in Royal Palms Aarey Colony Goregaon east. My April Electricity bill of Rs. 820.00 which I paid on internet (transaction details below) has been reflecting in my bill every month. The official promised me for a refund if I make a full payment means paying the amount of Rs.820.00 again. I did it and I got no refund I did that twice. They asked me to write an email at \"helpdesk_pg@mahadiscom.in\" I sent mail 5 times, still no reply and I tried contacting the area electricity office, they say its not our job because it is a internet payment, as if I am talking to some other company not them. I even sent an email to sdo4732@ho.mahadiscom.in which goes to the area office. They dont reply at all. I tried every single way to get it solved. No response at all. Why should I pay the amount again when I have already paid once. My Consumer ID: 000060058474