Consumer Redressal

I recharged my Airtel Prepaid number 8627966875 on 20 Sep with the following recharges. Rs 649/- FTT X2 Rs 51/- SMS pack Rs 23/- STD pack I thereafter activated the Rs 950/- (6GB data)3G data plan. I got a confirmation SMS of activation (around 8:20PM on 20 Sep). The balance in my account at that time with the 3G pack deduction of Rs 950/- stood at Rs 348/- I thereafter started using my phone for data services. I did not make any calls. I noticed after some time that my balance is much less and found that the data usage was being charged to my main balance. I made a phone call to the customer care number around 10:30 PM and was not helped claiming system downtime. By 21 Sep the account balance had further decreased. I made a phone call to the customer care center and lodged a complaint. I was told that the data pack was active and that the problem will be sorted out by 22 Sep 2012 12:30 PM. I waited. The problem has not been solved and i have stopped getting response from Airtel.