Consumer Redressal

I bought 3 pieces of furniture from Royal Oak India (#15/1,Outer Ring Road,Dodda Banasawadi,Opp.ASR conventional Hall,Bangalore - 560043) on 29-Sep-2013. After having paid them the full amount we were delivered the packages on 2-Oct-2013. The next step being the installation of the products. When the technicians arrived on 3-Oct-2013 it was found that one unit had a piece missing and another unit had damages. Unable to continue and having spoken with the showroom from where we bought the furniture we were told that the fix will be done the next day. After several follow ups the the unit with the missing piece was fixed while the one with the damages are still lying in my home in the damaged state. Despite my repeated calls and polite requests nobody seems to be paying heed to the trouble we\'re going through. As a last resort I am reaching out to Consumer Redressal and seek advice on how to go about being compensated for the damaged furniture and mental harassment.