Consumer Redressal

I have reliance home phone (32025016). for last six months its not working properly.after so many complain the did not change the set, their engineer come and check and after two days its become same. They are not taking my surrender request after so many call i made to customer care. They tell me to give the payment in time else penalty will be charged but i set is not working and I am giving payment for no use. Tamal Dhali