Consumer Redressal

We (cust id-1050794393) wish to complain about exceptionally bad customer service of Tata Sky . We faced issues twice which took 7 & 6 days respectively to get resolved. Last issue ticket is 1-23276634738. Each time we called Helpline, emailed many times to just get service executive visit our flat . We lost 2 weeks of viewing TV . We had paid Rs 5500/-for annual subscription-( Annual Dhamaal Mix+ Annual English Entertainment + Annual English + HD Pack ). We requested for credit for the days lost in viewing TV. They deducted 2 days for service, which isn\'t mentioned anywhere. Their executive visited us after 6 days only. Then they credited Rs 26 whereas 4 days of 5500/-package amounts to Rs 60. We raised a complaint about this online. As per rule, they are supposed to respond by email and call. We just got repeated copy pasted emails and no calls.We pay high subscription charges which should ensure good and fair customer service. Please check this and ensure penalty to TataSky.