Consumer Redressal

This complaint is against Home Care, (Dealer in Consumers Electronics, Appliances & Furnitures), N.L. Complex, Dhankheti, Shillong TIN No. 17060073055. We purchased A Panasonic Washing Machine, Model No. NA-F70BR2, Sl. No. 1243100720, at a price of Rs. 19000/- on the 15th February, 2013. Recently, the washing machine stopped working, suddenly on its own. So we had gone to the shop to report about it so that they will send someone to repair it. It has been more than a week now, and we have gone to the shop 6 times already to enquire, and an equal no. of phone-calls too. They keep saying that they will send someone, but even after more than a week they haven\'t sent anyone to repair the machine. So I would like to request you as to kindly do what is possible at your end to address this problem. We would be very thankful if you could do something to make the said Shop realize how harassed we customers feel when they show such apathy towards our grievances. Thanking you.