Consumer Redressal

With lots of hope, I am writing to you to complaint about broadband connection named Netra Fiber, I have bought a Broadband connection on 11th August with 6GB downloading plan as this was the least plan available with them and which was more than sufficient for me being a single user and my usage is very less as full time i remain in office just use internet for normal surfing in evening. Earlier also I never bought any plan more than 1GB download per month as i was never able to finish even 1GB. But this time with this broadband I had such a bad experience, on 25th Aug, whole day my internet was not working and as it was sunday and my holiday i wanted to use internet so i made a complain to their customer care at around 3pm in afternoon that my internet is not working, they took my complain and on asking told me that my usage is 30GB in 15day at that time from 11th Aug to 25th Aug. I was shocked to hear that as I havent actually used or downloaded anything of that high downloaded