Consumer Redressal

I have the honour to state that I have purchased one Excide Battery ( Model No INVAQUEEN 500+ & Batch No 3PC Serial No. 109419)) along with the Microtek Inverter from M/S Sargam Electronics, 135, Deshbandhu Road (W), Alambazar, Kolkata :- 700035 Vide Cash Memo No. 1935 dated :- 10.05.2012 with 18 months warranty from the date of purchase. Unfortunately, the battery is not functioning after 12 months from the date of purchase for which I have lodged complaint through the above electronic shop and the company representative after inspection, submitted the Report mentioning (i) ‘Battery low back-up, (ii) Battery late installed then battery reject. Advise to customer send the battery to dealer’. On receipt of the above report, I have handed over the battery with the photocopy of site inspection report of Co. representative to the sailor but the dealer instead of replace the battery intend to supply the damaged battery after some repairing. I have pointed out that the Exide Co. is not