Consumer Redressal

From last three months we suffered a lot because our HP computer is not in working condition. For this we have locked the complaint on our HP toll free number and the engineered name Shri Ram has come on 03/08/2013 from SERVICE CALL SUPPORT Redington (India) Limited.He has changed the mother board and even then computer was not working. He was struggled hard with the computer but unable to find the problem.Then he came to know that there was problem in the hard disk drive. Then he assured us that within two days he would bring the Hard Disk drive and rectify the problem.: Furthermore, we again lodged the complaint on our HP toll free number, after that one more service engineer came (Mr. Atul) on 25/08/2013. He again changed the motherboard instead of changing the Hard Disk Drive. He started saying that there is a physical damage in the Hard Disk drive but how is it possible? Only your service engineer touched the CPU.