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Complaint #2456 — Diwakar Dhurandhar
Filed: 17 Sep 2013 ·
Address: room no 20, department of anatomy, university college of medical sciences, dilshad garden, delhi, 110095.
respected sir/ madam,
I am a reliance prepaid consumer. customer care number comes busy all the time. This cause great embarrassment for the consumer as his/her complaint is left unattended.He feels frustrated and cheated. if a consumer is fortunate enough to get his call attended by the customer care, he is often asked to call at some other number to get the required information. If a consumer is a service man he wont ever be able to call a customer care, and he is left annoyed. Some of the service providers are also charging for their customer care numbers. S0, it is sincerely advised 1.To direct all the service providers to have at least 10 different customer care numbers for the same category of consumers, say prepaid.
2. Take strong steps against those service providers who are charging for customer care numbers.
Thanking you,
Jai hind.